our services

mText Digital believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

1. Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

2. There is no cancellation of orders placed under the Same Day Delivery category.

   No cancellations are entertained for those products that the mtextdg.com marketing team has obtained on special occasions like 26 January, 15 August and all mandatory holidays. These are limited occasion offers and therefore cancellations are not possible.

   In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

3. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them

Refund Policy

When you buy our products/services, your purchase is covered by our 60-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee.

To request a refund, simply contact us with your purchase details within 30 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund, in case if the case is genuine we do refund and we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 45 days period.

What we collect

What may collect the following information:
Person Contact information including valid email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers.